There are a variety of factors that involve a POS implementation that is successful, and one of the more important factors is the products and partners that you choose. Many of these resources may discuss how to go about choosing the system and what type of hardware works best in achieving these goals. However, not so many will discuss the following steps. Here are 7 important steps for successful implementation after your business has chosen the right system and partner.
- Defining The “Point People” For Your Organization, Other Vendor Companies That Are Involved And Your POS Partner
In most cases, the individual who made the purchase decision for a POS system will not be the person that will be responsible for implementation of these systems to the different restaurants. It is vitally important to ensure every person on these projects, both the partner and within your business is aware of the “go-to” for instructions and the installation. This individual must have understandings of the functionalities and features that are expected from your new POS system along with the hardware.
- Set Out Expectations That Are Clear
Setting out the expectations of what needs to be accomplished and delivered is one of the more important things you should be doing. Before the implementation starts, define clearly what your company needs by putting it in writing. Ensure all of the parties are also informed and that they have read and understood this document.
- Obtain Senior Management Buy-In And Make Sure You Keep Them In The Loop
The senior managers or restaurant owners are in most cases very involved in making a purchase decision on a POS system, but often lack the time to become involved in each step of the process of implementation. Ensure you inform the senior teams of each happening that is involved in the process of implementation.
- Make Use Of The Best Project Management Practices
Give the project manager the authority the power to rein all of the necessary parties to ensure your project is a success. Maintain item lists of what is expected, define due dates and responsibilities. Hold meetings periodically to ensure that every party is conducting their tasks in a timely manner and investigate further when the deadlines have been missed. If you’re interested the MC9090 is a good POS for not a lot and if you can pick up an MC9090 Repair or refurb it’s cheap and also very practical as a piece of kit.
- Avoid The “Too Much Too Early”
The majority of the mature POS systems feature multiple modules and is complicated. Attempting to implement an excess of modules all at the same time can drain the time of the project manager as well as test their patience. It can also really stretch the resources which may mean the project will not be conducted in the correct manner. In the planning processes, it becomes important to define the goals that need to be achieved by ranking them on priority. Handle the biggest requirements first. If there are any resources or time available then you can move onto what will be next on the list. It becomes easy to become excited in regards to the multitude of possibilities for new POS systems. However, it is wise to curb this enthusiasm until the basic requirements have been met first.
- Embrace Partnerships That Are Formed
Your business has just made a big investment in regards to the future of the company along with the POS partner that you have chosen who will remain with you for a number of Puzzle Piece years into the future. You need to see the relationship of your company with your chosen POS partner as a real partnership and remember the POS partner will want the success for your business just like you do. Embrace this particular partnership in order to assist in strengthening your company. This will mean engaging in conversations that can assist your POS partner in understanding the needs of your business in order for them to deliver the solutions that stretch beyond your initial expectations.
- Communication Is Key
Implementation of POS systems means that there is never “too much communication.” When you open up the lines of constant communication, both the POS partner and your company can be assured that every and each expectation and requirement is met. The flow of constant communication reduces the opportunity for “surprises” to arise, that assists in keeping projects to stay on time and on a budget. Good communication also provides your business a way to hold your POS partner accountable when deadlines or promises have not been met.